SAP Customer Management Functional consultant

Job Description for SAP Customer Management Functional consultant

Total Exp-  9+ Years
Relevant Exp- 9 Years in SAP CRM/CM
Band – B3/C1
Mandatory Qualification-  B.E./Btech/MCA
Optional Qualification-  MBA
SAP Certification Good to have
No. Of implementations – Minimum 1 in CM and 2 in CRM

Mandatory Technical Skills

Min 1 end to end implementation experience in SAP Customer management in S4 HANA 1909
Should have strong knowledge in SAP CM Base configuration
Experience in configuring CRM for Utilities prior to CM experience
Experience in E2E CRM Service configuration
Experience in developing FS for CM Screen enhancement/Web UI enhancement
Experience in Business Master Data/Technical Master configuration
Experience in IVR integration with CRM/CM
Should have good configuration knowledge in CM WebUI
Should have good process knowledge of Customer management Business Processes in Gas industry like New Service Connection, Customer complaints management,Amendment of Contracts etc.
Should have knowledge in ISU : Contract Account, Business Partners, Installation, Contracts, Notifications and Troubleshooting.

Optional Technical Skills

Experience in working with ISU CIC/CS configuration
Should have worked on integration with 3rd party applications like GIS
Mandatory Soft skills Should have Excellent communication and presentation skills
Should have good attitude and learning desire
Should have created Test scripts, User Manuals and Configuration guides
Should have Good client handling skills
Should be able to manage customer independently
Should be ready to relocate to any location in India or outside India
Should have team building and collaborative working skills

If interested send resume at


Denovo HiTech solutions, is a global information technology solutions and services with a large pool of energetic specialists serving our customers, Delivering Solutions (custom & pre-packaged) that achieve targeted business results A strong leadership and a technical team with combination of agility, experience and out of the box thinking capability Have a wide range of offerings both services & technology to cater to the entire IT needs of any Enterprise We specialize in enabling the right solutions for our customers by providing the right vision and deploying the most sought after technology solutions Established in 2010 with HQ in Bangalore, India; servicing the APAC and Middle East markets Profitable every quarter since inception; 5 year revenue CAGR of 31% Our 4-5% of revenues dedicated to our India based “Solutions engineering, research & development” efforts Team distribution: 20% domain experts / BAs, 10% Architects, 20% Project managers & Leads.


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